Services
CRM Consulting
When it comes to Customer Relationship Management, we have our own very
special approach.
With us you will be able to optimize client relationships on an individual
basis by:
- Identifying profitable customers and matching their needs with superior service
- Reminding clients of service needs or product obsolescence
- Giving direct feedback on product strengths and weaknesses
- Tracking client purchases to boost services and future sales opportunities
- Providing your sales team with top quality leads
- Identifying and targeting your clientele
- Running campaigns that cut your costs as well as meet your objective
We have a proven track record in:
- Using state-of-the-art solutions to get (for example) a call center up and running in next to no time. That includes system configuration and implementation, the data migration from legacy systems and writing pseudo real-time interfaces.
- Providing field sales with access to a central database, connected either to a network or mobile using the latest laptop and palmtop devices.
-
Using software packages to develop reporting suites which support
specific business functions.
- Preparing training materials and delivering training courses to multilingual users